Long service is often heralded within the hospitality industry, and so it should be. The archetypical long serving team member has developed oodles of experience and consistency, has no doubt become a firm favourite with guests, and undoubtedly is woven into the DNA of your business vision, past present and...
Want to attract and keep Gen Z staff? Make your business like a Play Station!
When you know what Gen Z need, just give it to them! My daughter was 3 when she received her first iPad. She's 20 now. At the age of 5 he was navigating all of the exercises on the Telly Tubbies website by herself. She dived into her iPod at...
If you’re good enough your old enough…
We work in a multi-generational industry with colleagues of all ages working in all departments, shoulder to shoulder. More often this is a successful model where experience of the elders is passed down to the youngsters. Where this doesn’t work sometimes is when age bias comes into play, and I...
10 Tips to Supercharge Change (Hospitality Specific)
YOU are key to managing change. To start this blog I think we can all agree that everyone is different. It's one of societies unwritten laws and who are we to argue? It's often said that it's our differences that separate us from the apes ( though I'm not sure...
How leadership bias can create an unbalanced business and missed opportunities.
Really successful Hoteliers demonstrate a passion for EVERYTHING There's a saying that I've parroted for the last 20 years or so that perfectly sums up kitchen culture in hotels - 'What a chef cooks is an extension of their personality'. This saying predisposes the notion that any increase in quality,...
Why DEDA is about to transform hospitality and why you might not know what it means!
Prioritise Autonomy at Scale - Focus on Internal Digital Platforms - Create a clear Project Focus. You may not have heard of DEDA but we guarantee that you benefit it from it every day as a consumer. It's a digital based management style associated with FTSE 100 companies as...
Why the difference between ‘Capability’ & ‘Potential’ can break any business.
Confusing Capability with Potential comes from a lack of strategic training. Over the years I've had the pleasure of working with a wide range of operators which have included those that have employed me, but also those that I've worked with as a business coach, mentor or board advisor. One...
