How much are your team leaving on the table? We’ll let you know.
In addition to the usual quality review and team performance, uniquely, we’ll also calculate how much your team are missing out on in terms of on-property sales.
By channeling training and sales training we have been able to drive on-property overlay sales by £175k in a medium sized hotel.
Your Mystery Revenue Audit is undertaken by experienced professionals who have been both operational within hotels and/or have operated as high level hotel inspectors. Our aim is to provide you with an international standard of auditing that can positively impact the culture and success of your business.
You can expect colleague performance metrics in addition to a commercial overview that in turn links to learning and development opportunities within your property.
We have audited thousands of hotels ranging from corporate 4 Star Hotels to 5 Star. Your Audit includes full HD photography and extends up to 700 questions per 24 hours. Typically a PDF report in the region of 50 pages in length is provided within 7 days of the audit.
Your Mystery Revenue Audit is extensive and thorough to ensure your team celebrate consistency or rise up to meet their challenges.
From £495.00 per audit. Get a live quote here.
Five ways to ensure your Mystery Sales
programme is cost neutral.
Use Your On-Property Performance Review to drive a proactive culture of sales training, learning and development.
- Understand where sales opportunities are being missed, why, and the value of loss.
- Link reports back to SOP awareness and role expectations.
- Place your HOD’s at the forefront of accountability and performance efficiency.
- Celebrate outperforming colleagues.
As industry professionals with strong commercial experience your Your On-Property Commercial Performance Review explores the commercial impact of both a positive and a negative guest experience in terms of revenue and profitability to your business.
We believe that effective sales are not possible unless the colleague has the skill to engage and then has the knowledge to sell selected products and services, see all cleaning services near your location. Without these two attributes sales that you currently forecast against can be difficult to meet and exceed.
For this reason we see a commercial and performance based mystery guest programme key as you focus on your people to drive on-property sales and create that wow guest experience.
Please get in touch today to explore how we can assist you.
