Nominated for a Hotel Catey in 2021

‘The Hotel Academy is a game changer when it comes to engaging your team, whilst bringing discipline, consistency and accountability to almost every guest orientated function and standard in the business’.

Garvan Rice, MD, Old Inn Crawfordsburn

AA Hotel of the Year 2017/18

Why Hotel Academy?

Drive ADR.
Boost Daily Trevpar.
Develop Revenue Streams.
Increase Staff Retention.
Celebrate Colleague Development
Increase Online Reputation.
Consolidate Market Leadership.
Grow Repeat Trade.
Share Critical Business Performance Stats.
Establish HOD Empowerment & Ownership.
Increase Successional Planning.
Correct Job Description Erosion.

 5 years in development within cutting edge hotels.

A totally unique and secure information and communications hub that puts you, your HOD’s and every member of your team right at the heart of your business whilst driving disciplined and detailed support for operators. 

We wrap up all your key information, communications, SOP’s, HR and reporting functions into one very dynamic web based Ops package. 

This is the essential tool kit for every modern progressive GM or Hotel Owner. Because your portal drives sales, quality, skills and staff retention it’s essentially cost neutral.

Once integrated into your business you’ll wonder how you ever managed before.

View our case studies.
41 Hotels & Counting…

Your Hotel Academy is built by Hoteliers for Hoteliers because we know every hotel is unique. You may need unique solutions that work just the way your team need it to.

  • User profile for all staff controlled with multi-level user access rights/access.
  • Management Drop Box capability for storing secure, sharable operational SOP’s.
  • Full online Purchase Order system with reporting function with flex email notifications/authorisation.
  • In-built training portal for video and documented content.
  • HOD shift end handover email capability.
  • Track user activity, when last logged in, what information has been accesssed.
  • Staff access for all SOP’s, Rotas, HR info, Job Descriptions and Staff Handbook.
  • Embedded templates for interviews and exit discussions to deliver consistency.
  • Return to work forms auto saved and automatically distributed.
  • Examination software for inducting new staff and testing current staff, with ongoing profile scoring.
  • On line examination league tables.
  • Online maintenance reporting.
  • Live online Holiday Plan that tracks all leave including sickness and lieu days.
  • Fire testing recording and reporting.
  • Guest complaint logging and reporting.
  • Log live staff performance file notes for future appraisals.
  • Guest Profile reporting.
  • Integrated Caterer and Big Hospitality RRS News Headline feeds.
  • Kitchen Fridge Temperature recording and reporting – for 5 Star ‘Scores on the Doors’.
  • Full kitchen HCCAP recording and reporting.
  • Full COSHH Documentation.
  • App style audits for anything – bedrooms, service standards etc.
  • Electronic staff signatures on risk assessment documents.
  • Photo galleries for training and development.
  • Full user broadcast – send an update to your entire team.
  • Lost property reporting with photo upload.
  • Daily Embedded GP flash from your kitchen.
  • Embedded forensic dish costing model for your chef.
  • Upload & Embed any Google Doc.


  • Embed Google Calendars e.g. function calendar.
  • Widgets to display weekly business volume.
  • Build a live historical commentary on your business conditions.
  • Link to embedded live Excel documents.
  • Embed Youtube or Vimeo video content.
  • Track user access hits.
  • Full group user training.
  • Instant multi-lingual capability. Available in any language.
  • Cloud based. Access your info anywhere on any platform.
  • Quick installation and roll out.
  • Ongoing support and development.
  • SSL Security & GDPR Compliant.
  • Anything unique to your business you need to monitor or share.

In assisting you with the setup of your Academy we consult around all of aspects efficiency and organisation.

Pricing starts from £500.00 per month and includes all forms and testing products within the Pricing page.

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