Get to your guests before your guests get to Trip Advisor… or Google, Bookings.com or Expedia.

GuestIntel is a simple feedback survey that is deployed on the day of checkout to harvest detailed feedback from your guests. Ideal for small to medium independant hotels and restaurants, GuestIntel demonstrates that you take guest and visitor feedback really seriously. 

Online Review to Avoid – ‘I don’t normally leave reviews, but I tried to get in touch with the hotel several times but no one wanted to get back to me’. 

Why GuestIntel?

  1. Incredible value for money to polish your online reputation.
  2. Just £50 per month (£40 per month if paying annually). No setup fees, no volume commission. Includes monthly report.
  3. It is proven through 1000’s of GuestIntel reviews that your Revinate or ReviewPro score can improve.
  4. It is also proven that guests often only take the time to leave feedback on one review channel. Make it GuestIntel, not TripAdvisor.
  5. If you’re getting to your guests before they get to online review platforms your public image and reputation may well improve.
  6. GuestIntel allows for you to contact the guest on the day of checkout and resolve any issues if necessary.
  7. A monthly report can be shared within monthly HOD meetings.
  8. This report can set appraisal KPI’s.
  9. HOD’s know that feedback is detailed enough for them to take accountability.
  10. Up to 2500 unique reviews per month.

Try The Demo

Options and Configuration

  1. GuestIntel can be automatically emailed to your guests a few hours after checkout for them to complete.
  2. Most PMS systems have an outbound email facility for the days checkouts.
  3. You can provide an incentive for them to complete the survey. This may be a discount on returning through a direct booking.
  4. In addition GuestIntel can be a website pop up, web page side tab fixed page within your website. 
  5. Submitted guest feedback can be emailed to up to 5 email addresses in real time.
  6. A monthly PDF report is sent through to you.
  7. Redirect your guests to another page on your website when the form is submitted.
  8. Feed Mailchimp or other email distributions programmes.

£50.00 per month or £40.00 per month (£480.00) if paid in advance.

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