How to manage the boss who doesn’t care? Managing a boss who doesn't seem to care about you or your work can be a difficult and challenging experience. In the pressure cooker environment of hotels and restaurants the need for leaders who care has never been greater. However, if you're...
Are you a workaholic? That’s fine. Just don’t contaminate your workforce.
Being a workaholic is often seen as a desirable trait in hospitality, with the belief that working long hours and constantly striving for success will lead to happiness and fulfilment, even though overtime maybe good. However, this mentality can lead to a number of downsides that can ultimately have a...
The difference between stress and pressure and why one is incredibly toxic?
There a few vocations that can test mental agility more than that of being a successful Hotel General Manager. If you’re a GM reading this blog I can already visualise you nodding your head. Read on. The multifaceted demands of being a Hotel GM are extensive by any stretch of...
Inconsistency in team performance is inevitable. How do you flatten the peaks and troughs?
‘We’re only human after all and no one is prefect’. This is the approach I take when coaching at all levels of industry simply because this is reality. The purists in your business may be less forgiving. But if you start out with the premise that mistakes are inevitable we...